
Frequently asked questions
We know investing in high-quality, handcrafted furniture comes with a few questions. Whether you're wondering about materials, custom orders, or how to keep your piece looking its best, we’ve got you covered. Check out our most common questions below—if you don’t find what you need, just reach out!
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Built to Last—Guaranteed.
Smooth cedar products have a 7 year warranty and all rough sawn products have a 12 year. Our warranty covers any structural or material defects in our handcrafted wood furniture—because quality should stand the test of time. While this doesn’t include normal wear and tear on upholstery or fabric, hardware, third-party parts, or shipping damage, you can rest easy knowing your piece is backed by our expert craftsmanship. Repairs are only performed by our skilled builders at Hycutz, ensuring your furniture stays as strong and beautiful as the day you got it.
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Delivery Made Easy
We offer free delivery within a 200-mile radius on orders of $3,000 or more—because quality craftsmanship deserves a smooth ride home. Need your furniture shipped beyond that? No problem! We provide shipping options to get your piece wherever it needs to go. Let’s get it to you!
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Crafted with Care, Delivered on Time
Great things take time—but not too much! Our standard orders ship in 1-2 weeks, while custom pieces take 3-4 weeks to ensure every detail is just right. Quality craftsmanship is always worth the wait!
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We Absolutely do!
Due to varying shipping rates and the fact that are pieces are so large and can be custom, WE WILL CALCULATE THE SHIPPING COSTS AFTER YOUR IS PLACED AND SEND YOU A SHIPPING INVOICE FOR PAYMENT. (As a general rule: Shipping costs will not exceed 5% of the sale price)
Once your order is fulfilled, we’ll send you tracking info within 24-72 hours so you can keep an eye on its journey. Quality craftsmanship, headed your way!
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Only the Highest Quality
We use only the highest-quality stainless steel or hot-dipped galvanized exterior-grade fasteners to ensure durability and resistance to the elements. These materials are designed to withstand the demands of outdoor living, providing long-lasting strength and protection, so your furniture stays beautiful and functional for years to come.
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Bring Your Vision to Life
Got a custom design in mind? We’d love to make it happen! Send us your inspiration, sketches, or photos, and we’ll work closely with you to craft a one-of-a-kind piece that fits your style and space perfectly. Whether it’s a unique size, design tweak, or something totally custom, we’re here to turn your vision into reality. VISIT THE SHOP and let’s create something amazing together!
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Sustainability Matters
All of our furniture is crafted from high-quality cedar sourced primarily from Oregon. For custom orders, we may source additional materials from other areas of the Pacific Northwest, but rest assured, we always use locally sourced, sustainable materials to ensure both quality and environmental responsibility. By using responsibly sourced materials, we not only craft exceptional furniture, but also contribute to a greener future for generations to come.
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We’re Committed to Responsibility
At Hyde Customs, we’re committed to creating furniture that’s not only beautiful and lasting, but also responsible. The demand for teak has had a devastating impact on rainforests. Large areas of vital forest are cleared to make way for teak plantations, which decreases biodiversity and disrupts ecosystems. This also leads to soil erosion, poorer water quality, and increased vulnerability to pests and diseases. Beyond environmental concerns, the growth of teak plantations often displaces local communities that rely on forests for their livelihoods. We believe in supporting sustainable practices that protect the planet and its people, which is why we choose materials that help preserve our natural resources for future generations.
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We believe in creating furniture that not only lasts but also respects the environment. Plastic furniture, once it's no longer useful, ends up in landfills where it can take hundreds of years to break down. At Hyde Customs, we choose materials that are sustainable and biodegradable, ensuring our pieces leave a minimal environmental footprint, even after their long life in your backyard. It's part of our commitment to craftsmanship, nature, and a future where quality lasts longer than trends.
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At Hyde Customs, we prioritize the health of both people and the planet. Plastic materials, particularly microplastics, pose serious environmental and health risks. As microplastics break down, they can leach harmful chemicals that disrupt hormone balance and impact development. They can also trigger immune system responses, leading to inflammation and other health issues. Over time, these particles can accumulate in organs like the liver, kidneys, and brain, causing long-term damage. Some studies even suggest a potential link between microplastic exposure and cancer, due to their ability to cause DNA damage and oxidative stress. We believe in creating products that are not only beautiful and durable but also safe for you and the environment, which is why we choose natural, sustainable materials that protect both our health and the planet.
Ready to Upgrade Your Outdoor Space?
Sustainable.
Handcrafted.
Built to last.
Send us a message here or visit our shop!
Proudly Handmade in Central Oregon
Serving Bend, Redmond, Prineville, Madras, Sisters & beyond.